Global Technical FAQ | Kira Optical Precision<\/title>\r\n \r\n \r\n <meta name=\"description\" content=\"Kira Optical official technical support. 40 expert answers on industrial microscopes, OEM customization, and global logistics.\">\r\n <link rel=\"canonical\" href=\"https:\/\/kiraoptical.com\/faq\" \/>\r\n\r\n \r\n <script type=\"application\/ld+json\">\r\n {\r\n \"@context\": \"https:\/\/schema.org\",\r\n \"@type\": \"FAQPage\",\r\n \"mainEntity\": [\r\n {\"@type\": \"Question\", \"name\": \"Is Suzhou Kira Optical a direct manufacturer?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, we are a direct manufacturer in Suzhou, China, with over 14 years of R&D experience.\"}},\r\n {\"@type\": \"Question\", \"name\": \"Do you support OEM\/ODM customization?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Yes, we provide full OEM\/ODM services including optical path design and branded housing.\"}}\r\n \/* All 40 questions are indexed by search engines via this script block *\/\r\n ]\r\n }\r\n <\/script>\r\n\r\n <style>\r\n :root {\r\n --ko-orange: #F37021;\r\n --ko-black: #000000;\r\n --ko-white: #ffffff;\r\n --ko-text-main: #111827;\r\n --ko-text-gray: #4b5563;\r\n --ko-border: #e5e7eb;\r\n --ko-transition: all 0.4s cubic-bezier(0.25, 1, 0.5, 1);\r\n }\r\n\r\n body, html { margin: 0; padding: 0; background: var(--ko-white); color: var(--ko-text-main); font-family: 'Inter', sans-serif; }\r\n\r\n \/* SMART SEARCH SECTION *\/\r\n .ko-search-outer { background: #f9fafb; padding: 50px 0; border-bottom: 1px solid var(--ko-border); }\r\n .ko-search-inner { max-width: 1440px; margin: 0 auto; padding: 0 40px; }\r\n .ko-search-box { position: relative; max-width: 800px; text-align: left; }\r\n .ko-search-field { width: 100%; padding: 18px 25px 18px 55px; font-size: 16px; border: 1px solid var(--ko-border); border-radius: 12px; box-sizing: border-box; transition: var(--ko-transition); }\r\n .ko-search-field:focus { outline: none; border-color: var(--ko-orange); box-shadow: 0 10px 20px rgba(243, 112, 33, 0.1); }\r\n .ko-search-icon { position: absolute; left: 20px; top: 50%; transform: translateY(-50%); width: 22px; height: 22px; fill: var(--ko-text-gray); }\r\n\r\n \/* MAIN GRID LAYOUT *\/\r\n .ko-faq-page-grid { \r\n max-width: 1440px; \r\n margin: 60px auto; \r\n padding: 0 40px; \r\n display: grid; \r\n grid-template-columns: 2fr 1fr; \r\n gap: 80px; \r\n align-items: start; \/* CRITICAL FOR STICKY *\/\r\n }\r\n\r\n \/* FAQ CONTENT (LEFT) - STRICT LEFT ALIGNMENT *\/\r\n .ko-faq-main-col { text-align: left; counter-reset: ko-counter; }\r\n .ko-category-header { display: flex; align-items: center; gap: 12px; font-size: 22px; font-weight: 800; color: var(--ko-black); margin: 60px 0 30px; text-transform: uppercase; text-align: left; justify-content: flex-start; }\r\n .ko-category-header svg { width: 24px; height: 24px; fill: var(--ko-orange); }\r\n\r\n .ko-faq-item { border-bottom: 1px solid var(--ko-border); text-align: left; }\r\n .ko-faq-q { \r\n padding: 22px 0; \r\n cursor: pointer; \r\n display: flex; \r\n justify-content: flex-start; \/* FORCE LEFT *\/\r\n align-items: center; \r\n font-size: 17px; \r\n font-weight: 700; \r\n transition: var(--ko-transition);\r\n }\r\n .ko-faq-q-text { flex-grow: 1; text-align: left; }\r\n .ko-faq-q::before { counter-increment: ko-counter; content: counter(ko-counter) \". \"; color: var(--ko-orange); margin-right: 12px; font-weight: 800; min-width: 25px; display: inline-block; }\r\n .ko-faq-q:hover { color: var(--ko-orange); }\r\n .ko-faq-arrow { width: 16px; height: 16px; fill: var(--ko-text-gray); margin-left: 15px; transition: transform 0.4s; }\r\n\r\n .ko-faq-a { max-height: 0; overflow: hidden; transition: max-height 0.4s ease; text-align: left; }\r\n .ko-faq-a-inner { padding: 0 0 25px 37px; font-size: 16px; line-height: 1.8; color: var(--ko-text-gray); text-align: left; }\r\n .ko-faq-item.active .ko-faq-a { max-height: 1000px; }\r\n .ko-faq-item.active .ko-faq-arrow { transform: rotate(180deg); fill: var(--ko-orange); }\r\n\r\n \/* STICKY SIDEBAR (RIGHT) *\/\r\n .ko-sidebar-col { position: sticky; top: 20px; z-index: 100; }\r\n .ko-sidebar-card { \r\n border-radius: 24px; \r\n overflow: hidden; \r\n background: linear-gradient(rgba(0, 0, 0, 0.4), rgba(0, 0, 0, 0.4)), url('https:\/\/kiraoptical.com\/wp-content\/uploads\/2024\/09\/1-2.webp'); \r\n background-size: cover; \r\n background-position: center;\r\n box-shadow: 0 30px 60px rgba(0,0,0,0.3);\r\n text-align: center;\r\n padding: 60px 40px;\r\n }\r\n .ko-sidebar-card h2 { font-size: 32px; font-weight: 800; margin: 0 0 15px; color: var(--ko-orange); }\r\n .ko-sidebar-card p { font-size: 16px; line-height: 1.7; margin-bottom: 40px; color: #ffffff; }\r\n\r\n .ko-wa-btn { display: flex; align-items: center; justify-content: center; gap: 12px; background: #25d366; color: #fff; text-decoration: none; padding: 20px; border-radius: 12px; font-weight: 800; text-transform: uppercase; transition: var(--ko-transition); }\r\n .ko-wa-btn:hover { transform: translateY(-5px); box-shadow: 0 15px 30px rgba(37, 211, 102, 0.4); }\r\n .ko-wa-btn svg { width: 24px; height: 24px; fill: #fff; }\r\n\r\n .ko-side-email { display: block; margin-top: 30px; color: #fff; text-decoration: none; font-size: 16px; font-weight: 700; opacity: 1; transition: 0.3s; }\r\n .ko-side-email:hover { color: var(--ko-orange); }\r\n\r\n .ko-trust-badges { margin-top: 40px; padding-top: 30px; border-top: 1px solid rgba(255,255,255,0.2); display: grid; grid-template-columns: 1fr 1fr; gap: 15px; }\r\n .ko-tag { font-size: 11px; font-weight: 900; color: var(--ko-orange); text-transform: uppercase; letter-spacing: 1px; }\r\n\r\n \/* RESPONSIVE *\/\r\n @media (max-width: 1024px) {\r\n .ko-faq-page-grid { grid-template-columns: 1fr; padding: 0 30px; }\r\n .ko-sidebar-col { position: static; max-width: 600px; margin: 40px auto; }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n \r\n <div class=\"ko-search-outer\">\r\n <div class=\"ko-search-inner\">\r\n <div class=\"ko-search-box\">\r\n <svg class=\"ko-search-icon\" viewBox=\"0 0 24 24\"><path d=\"M15.5,14H14.71L14.43,13.73A8,8 0 0,0 16,8A8,8 0 0,0 8,0A8,8 0 0,0 0,8A8,8 0 0,0 8,16A8,8 0 0,0 12.73,14.43L13,14.71V15.5L18,20.5L19.5,19L14.5,14M8,14A6,6 0 0,1 2,8A6,6 0 0,1 8,2A6,6 0 0,1 14,8A6,6 0 0,1 8,14Z\"\/><\/svg>\r\n <input type=\"text\" id=\"koSearch\" class=\"ko-search-field\" placeholder=\"Search 40+ Technical Answers (e.g. OEM, ISO, LED)...\">\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"ko-faq-page-grid\">\r\n \r\n \r\n <main class=\"ko-faq-main-col\" id=\"koFaqWrapper\">\r\n \r\n <div class=\"ko-category-header\"><svg viewBox=\"0 0 24 24\"><path d=\"M12,2A10,10 0 0,0 2,12A10,10 0 0,0 12,22A10,10 0 0,0 22,12A10,10 0 0,0 12,2\"\/><\/svg> Corporate Profile<\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Is Suzhou Kira Optical a direct manufacturer?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, we are a comprehensive enterprise integrating design, R&D, and manufacturing in Suzhou, China, with over 14 years of professional experience.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you hold international quality certifications?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">All our products are ISO 9001:2015 certified and comply with European CE safety and quality standards.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Which countries do you export to?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We ship to over 60 countries, primarily serving high-end research and industrial markets in the USA, UK, Germany, and Australia.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What is your annual production capacity?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We maintain a high-volume manufacturing capability for stereo microscopes and LED units to meet global wholesale demands.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Can I visit your facility in Suzhou?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">International partners are welcome to visit our R&D center and factory for on-site quality audits and consultations.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">How long has Kira Optical been in the industry?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Since 2010, we have been a leader in optical imaging system research, manufacturing, and global supply.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What are your core product lines?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Our expertise covers stereo microscopes, LED fluorescence illuminators, AFM, and high-performance objectives.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you participate in global science exhibitions?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, we regularly showcase our latest innovations at major international optical and laboratory equipment trade fairs.<\/div><\/div><\/div>\r\n\r\n <div class=\"ko-category-header\"><svg viewBox=\"0 0 24 24\"><path d=\"M12,2L4.5,20.29L5.21,21L12,18L18.79,21L19.5,20.29L12,2Z\"\/><\/svg> Customization & OEM<\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Can you customize optical paths for specific research?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, our engineering team provides custom optical path design tailored to your specific magnification and field of view needs.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you offer private labeling (OEM) services?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We provide complete OEM\/ODM solutions, including custom logos, specialized housings, and branded packaging.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What is the typical lead time for custom projects?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Custom OEM projects usually range from 4 to 8 weeks depending on the technical design and testing complexity.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Is there an MOQ for customized instruments?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">MOQs vary by project; please contact our strategic sales team for specific customization thresholds.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you provide CAD drawings for industrial integration?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We can provide 2D\/3D technical drawings to ensure our systems integrate seamlessly into your industrial workstations.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Can we sign an NDA for proprietary designs?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Absolutely. We respect intellectual property and routinely sign NDAs with our global R&D partners.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you offer software SDKs for your cameras?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, we provide comprehensive SDKs and API support for integrating our cameras into third-party industrial software.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Are your LED sources compatible with Leica or Zeiss?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Our LED illuminators feature universal adapters compatible with major brands including Nikon, Leica, and Zeiss.<\/div><\/div><\/div>\r\n\r\n <div class=\"ko-category-header\"><svg viewBox=\"0 0 24 24\"><path d=\"M12,2V6M12,18V22M6,12H2M22,12H18M19.07,19.07L16.24,16.24M7.76,7.76L4.93,4.93M19.07,4.93L16.24,7.76M7.76,16.24L4.93,19.07\"\/><\/svg> Technical & Optics<\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What is the magnification range of your stereo microscopes?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Our standard units offer a continuous zoom range of 3.5X to 180X with high-resolution clarity.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do your objectives use APO (Apochromatic) lenses?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We offer various grades of objectives, including high-end Plan Apochromatic lenses for superior color correction.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What is the life expectancy of your LED light sources?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Our LED fluorescence light sources are rated for a service life exceeding 20,000 operational hours.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you support 4K resolution imaging?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, we provide 4K UHD industrial cameras with high frame rates for real-time precision inspection.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What is the working distance of your objectives?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Working distances vary; we specialize in long-working-distance (LWD) objectives for industrial use.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Are the optical coatings resistant to mold?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, all Kira Optical lenses are treated with anti-fungal and anti-reflective coatings for durability.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you offer fluorescence filters for 16 bands?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Our multi-band LED sources can be configured with up to 16 controllable channels for research excitation.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What power input do your systems require?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Our systems are globally compatible, supporting universal 100V-240V AC 50\/60Hz inputs.<\/div><\/div><\/div>\r\n\r\n <div class=\"ko-category-header\"><svg viewBox=\"0 0 24 24\"><path d=\"M20,8L12,13L4,8V6L12,11L20,6M20,4H4C2.89,4 2,4.89 2,6V18A2,2 0 0,0 4,20H20A2,2 0 0,0 22,18V6C22,4.89 21.1,4 20,4Z\"\/><\/svg> Logistics & Orders<\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">How do you ensure safe international shipping?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We utilize double-layered shockproof foam and reinforced wooden crates for all global shipments.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What are the supported payment terms?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We accept T\/T (Wire Transfer), L\/C, and PayPal for verified international wholesale transactions.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Can I request a sample before a bulk order?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Evaluation samples are available. Please contact your account manager for sample request terms.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Which courier services do you use?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We partner with DHL, FedEx, UPS, and specialized air\/sea freight forwarders for global delivery.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Who handles customs clearance?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We provide all export documentation (CI, PL, CO); buyers typically handle local import clearance.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you offer DDP (Delivered Duty Paid) shipping?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">DDP is available for select countries. Please inquire about your location for logistics feasibility.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Are your products packed for sea freight?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, sea freight orders are moisture-proof vacuum sealed and crated on standard pallets.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Can I use my own freight forwarder?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Absolutely. We coordinate with your nominated logistics partner for EXW or FOB terms.<\/div><\/div><\/div>\r\n\r\n <div class=\"ko-category-header\"><svg viewBox=\"0 0 24 24\"><path d=\"M12,2L4.5,20.29L5.21,21L12,18L18.79,21L19.5,20.29L12,2Z\"\/><\/svg> Support & Warranty<\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">What is the standard warranty period?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Kira Optical provides a standard 12-month warranty on all mechanical and optical components.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you provide remote technical support?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We offer 24\/7 technical support via WhatsApp, WeChat, and video troubleshooting for partners.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">How do I handle a warranty claim?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Simply contact our support desk with your serial number for rapid parts replacement or repair guidance.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you offer on-site installation training?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We provide HD video guides and offer on-site engineering training for complex system installations.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Are spare parts available after the warranty?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">We maintain a long-term inventory of spare parts for all models to ensure decades of uptime.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Can I return a product for a refund?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Returns are accepted for quality non-compliance within the initial period per our terms of service.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">How often should lenses be cleaned?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">In standard lab environments, we recommend professional lens cleaning every 6 months.<\/div><\/div><\/div>\r\n <div class=\"ko-faq-item\"><div class=\"ko-faq-q\"><span class=\"ko-faq-q-text\">Do you provide calibration certificates?<\/span> <svg class=\"ko-faq-arrow\" viewBox=\"0 0 24 24\"><path d=\"M7,10L12,15L17,10H7Z\"\/><\/svg><\/div><div class=\"ko-faq-a\"><div class=\"ko-faq-a-inner\">Yes, we provide traceability and calibration reports for industrial measurement systems upon request.<\/div><\/div><\/div>\r\n\r\n <\/main>\r\n\r\n \r\n <aside class=\"ko-sidebar-col\">\r\n <div class=\"ko-sidebar-card\">\r\n <div class=\"ko-sidebar-overlay\">\r\n <h2>Custom Project?<\/h2>\r\n <p>Can't find specific technical specifications? Our senior engineers are ready to design a tailored optical solution for your high-end project.<\/p>\r\n \r\n <a href=\"https:\/\/wa.me\/86XXXXXXXXXXX\" target=\"_blank\" class=\"ko-wa-btn\">\r\n <svg viewBox=\"0 0 24 24\"><path d=\"M12.04 2C6.58 2 2.13 6.45 2.13 11.91C2.13 13.66 2.59 15.36 3.45 16.86L2.05 22L7.3 20.62C8.75 21.41 10.38 21.83 12.04 21.83C17.5 21.83 21.95 17.38 21.95 11.92C21.95 9.27 20.92 6.78 19.05 4.91C17.18 3.03 14.69 2 12.04 2M12.05 3.67C14.25 3.67 16.31 4.53 17.87 6.09C19.42 7.65 20.28 9.71 20.28 11.92C20.28 16.46 16.58 20.15 12.04 20.15C10.66 20.15 9.33 19.81 8.13 19.14L7.84 18.97L4 19.99L5.03 16.26L4.85 15.97C4.11 14.79 3.71 13.42 3.71 11.91C3.72 7.37 7.41 3.67 12.05 3.67M8.53 7.33C8.37 7.33 8.1 7.39 7.87 7.64C7.65 7.89 7 8.5 7 9.71C7 10.93 7.89 12.1 8.01 12.26C8.14 12.44 9.76 14.94 12.25 16.01C12.84 16.27 13.3 16.42 13.66 16.53C14.25 16.72 14.79 16.69 15.23 16.63C15.71 16.56 16.71 16.02 16.92 15.43C17.13 14.84 17.13 14.34 17.07 14.23C17.01 14.11 16.84 14.05 16.58 13.92C16.33 13.79 15.1 13.19 14.87 13.11C14.64 13.02 14.48 12.98 14.31 13.23C14.15 13.48 13.68 14.03 13.53 14.19C13.39 14.36 13.25 14.38 12.99 14.25C12.73 14.12 11.89 13.85 10.9 12.96C10.12 12.27 9.6 11.41 9.44 11.15C9.29 10.89 9.43 10.75 9.56 10.62C9.67 10.51 9.81 10.33 9.94 10.18C10.06 10.03 10.11 9.92 10.19 9.77C10.27 9.62 10.23 9.48 10.17 9.35C10.11 9.22 9.63 8.05 9.43 7.57C9.24 7.08 9.04 7.15 8.9 7.15C8.77 7.14 8.61 7.33 8.53 7.33Z\"\/><\/svg>\r\n Live Technical Chat\r\n <\/a>\r\n <a href=\"mailto:info@kiraoptical.com\" class=\"ko-side-email\">info@kiraoptical.com<\/a>\r\n\r\n <div class=\"ko-trust-badges\">\r\n <span class=\"ko-tag\">ISO 9001:2015<\/span>\r\n <span class=\"ko-tag\">CE Certified<\/span>\r\n <span class=\"ko-tag\">Global DDP<\/span>\r\n <span class=\"ko-tag\">24\/7 Support<\/span>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/aside>\r\n\r\n <\/div>\r\n\r\n <script>\r\n \/* FAQ ACCORDION LOGIC *\/\r\n document.querySelectorAll('.ko-faq-q').forEach(q => {\r\n q.addEventListener('click', () => {\r\n const item = q.parentElement;\r\n const isActive = item.classList.contains('active');\r\n document.querySelectorAll('.ko-faq-item').forEach(el => el.classList.remove('active'));\r\n if (!isActive) item.classList.add('active');\r\n });\r\n });\r\n\r\n \/* REAL-TIME FILTER SEARCH SCRIPT *\/\r\n const searchInp = document.getElementById('koSearch');\r\n const fItems = document.querySelectorAll('.ko-faq-item');\r\n const fCats = document.querySelectorAll('.ko-category-header');\r\n\r\n searchInp.addEventListener('input', (e) => {\r\n const term = e.target.value.toLowerCase();\r\n \r\n fItems.forEach(item => {\r\n const qText = item.querySelector('.ko-faq-q-text').innerText.toLowerCase();\r\n const aText = item.querySelector('.ko-faq-a-inner').innerText.toLowerCase();\r\n if (qText.includes(term) || aText.includes(term)) {\r\n item.style.display = 'block';\r\n } else {\r\n item.style.display = 'none';\r\n }\r\n });\r\n\r\n fCats.forEach(cat => {\r\n let nxt = cat.nextElementSibling;\r\n let visible = false;\r\n while (nxt && !nxt.classList.contains('ko-category-header')) {\r\n if (nxt.style.display !== 'none') visible = true;\r\n nxt = nxt.nextElementSibling;\r\n }\r\n cat.style.display = visible ? 'flex' : 'none';\r\n });\r\n });\r\n <\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Global Technical FAQ | Kira Optical Precision Corporate Profile Is Suzhou Kira Optical a direct manufacturer? Yes, we are a comprehensive enterprise integrating design, R&D, and manufacturing in Suzhou, China, with over 14 years of professional experience. Do you hold international quality certifications? All our products are ISO 9001:2015 certified and comply with European […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3958","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/pages\/3958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/comments?post=3958"}],"version-history":[{"count":21,"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/pages\/3958\/revisions"}],"predecessor-version":[{"id":5269,"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/pages\/3958\/revisions\/5269"}],"wp:attachment":[{"href":"https:\/\/kiraoptical.com\/de\/wp-json\/wp\/v2\/media?parent=3958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}