FAQ
Frequently Asked Questions
1. Who are we?
Our headquarters is located in Suzhou, Jiangsu, China. Since 2010, we have sold to North America, Western Europe, Southern Europe, Southern America, Central America, Northern Europe, Eastern Europe, the Middle East, and South Asia. There are approximately 11-50 people in our office in total.
2. How do we ensure quality?
Every instrument must go through 100% quality inspection and testing before shipment and delivery, and each of our products comes with video training to show you how to install and operate it. The machine warranty for the main engine and parts is usually one year. But we can provide lifelong service and technical advice.
3. What can you buy from us?
Lenses and eyepieces, biological microscopes, LED lighting, atomic force microscopes, stereo microscopes, cameras.
4. Why should you buy from us instead of other suppliers?
1.Suzhou Kira Optical has 20 years of experience in innovation in the field of ophthalmology.
2.CE certification ISO9001 ISO13485.
3.Main products: Lenses and eyepieces, biological microscopes, LED lighting, atomic force microscopes, stereo microscopes, cameras
4.3-7 days delivery, 24-hour service.
5. What services can we provide?
Accepted delivery terms: FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, DES;
Accepted payment currencies: US dollars, Euros, Japanese yen, Canadian dollars, Australian dollars, Hong Kong dollars, British pounds, RMB, Swiss franc;
Accepted payment types: T/T, L/C, D/P D/A, MoneyGram, Credit Card, PayPal, Western Union, Cash, Escrow;
Languages spoken: English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, Italian
6. Do you have a minimum order quantity?
Usually for machines, the minimum order quantity is only 1 set; for accessories and consumables, the minimum order quantity can contact us.
7. What about the payment terms and delivery time?
Usually we can ship within 5-15 working days after receiving 100% payment.