FAQ
Corporate Profile
Is Suzhou Kira Optical a direct manufacturer?
Yes, we are a comprehensive enterprise integrating design, R&D, and manufacturing in Suzhou, China, with over 14 years of professional experience.
Do you hold international quality certifications?
All our products are ISO 9001:2015 certified and comply with European CE safety and quality standards.
Which countries do you export to?
We ship to over 60 countries, primarily serving high-end research and industrial markets in the USA, UK, Germany, and Australia.
What is your annual production capacity?
We maintain a high-volume manufacturing capability for stereo microscopes and LED units to meet global wholesale demands.
Can I visit your facility in Suzhou?
International partners are welcome to visit our R&D center and factory for on-site quality audits and consultations.
How long has Kira Optical been in the industry?
Since 2010, we have been a leader in optical imaging system research, manufacturing, and global supply.
What are your core product lines?
Our expertise covers stereo microscopes, LED fluorescence illuminators, AFM, and high-performance objectives.
Do you participate in global science exhibitions?
Yes, we regularly showcase our latest innovations at major international optical and laboratory equipment trade fairs.
Customization & OEM
Can you customize optical paths for specific research?
Yes, our engineering team provides custom optical path design tailored to your specific magnification and field of view needs.
Do you offer private labeling (OEM) services?
We provide complete OEM/ODM solutions, including custom logos, specialized housings, and branded packaging.
What is the typical lead time for custom projects?
Custom OEM projects usually range from 4 to 8 weeks depending on the technical design and testing complexity.
Is there an MOQ for customized instruments?
MOQs vary by project; please contact our strategic sales team for specific customization thresholds.
Do you provide CAD drawings for industrial integration?
We can provide 2D/3D technical drawings to ensure our systems integrate seamlessly into your industrial workstations.
Can we sign an NDA for proprietary designs?
Absolutely. We respect intellectual property and routinely sign NDAs with our global R&D partners.
Do you offer software SDKs for your cameras?
Yes, we provide comprehensive SDKs and API support for integrating our cameras into third-party industrial software.
Are your LED sources compatible with Leica or Zeiss?
Our LED illuminators feature universal adapters compatible with major brands including Nikon, Leica, and Zeiss.
Technical & Optics
What is the magnification range of your stereo microscopes?
Our standard units offer a continuous zoom range of 3.5X to 180X with high-resolution clarity.
Do your objectives use APO (Apochromatic) lenses?
We offer various grades of objectives, including high-end Plan Apochromatic lenses for superior color correction.
What is the life expectancy of your LED light sources?
Our LED fluorescence light sources are rated for a service life exceeding 20,000 operational hours.
Do you support 4K resolution imaging?
Yes, we provide 4K UHD industrial cameras with high frame rates for real-time precision inspection.
What is the working distance of your objectives?
Working distances vary; we specialize in long-working-distance (LWD) objectives for industrial use.
Are the optical coatings resistant to mold?
Yes, all Kira Optical lenses are treated with anti-fungal and anti-reflective coatings for durability.
Do you offer fluorescence filters for 16 bands?
Our multi-band LED sources can be configured with up to 16 controllable channels for research excitation.
What power input do your systems require?
Our systems are globally compatible, supporting universal 100V-240V AC 50/60Hz inputs.
Logistics & Orders
How do you ensure safe international shipping?
We utilize double-layered shockproof foam and reinforced wooden crates for all global shipments.
What are the supported payment terms?
We accept T/T (Wire Transfer), L/C, and PayPal for verified international wholesale transactions.
Can I request a sample before a bulk order?
Evaluation samples are available. Please contact your account manager for sample request terms.
Which courier services do you use?
We partner with DHL, FedEx, UPS, and specialized air/sea freight forwarders for global delivery.
Who handles customs clearance?
We provide all export documentation (CI, PL, CO); buyers typically handle local import clearance.
Do you offer DDP (Delivered Duty Paid) shipping?
DDP is available for select countries. Please inquire about your location for logistics feasibility.
Are your products packed for sea freight?
Yes, sea freight orders are moisture-proof vacuum sealed and crated on standard pallets.
Can I use my own freight forwarder?
Absolutely. We coordinate with your nominated logistics partner for EXW or FOB terms.
Support & Warranty
What is the standard warranty period?
Kira Optical provides a standard 12-month warranty on all mechanical and optical components.
Do you provide remote technical support?
We offer 24/7 technical support via WhatsApp, WeChat, and video troubleshooting for partners.
How do I handle a warranty claim?
Simply contact our support desk with your serial number for rapid parts replacement or repair guidance.
Do you offer on-site installation training?
We provide HD video guides and offer on-site engineering training for complex system installations.
Are spare parts available after the warranty?
We maintain a long-term inventory of spare parts for all models to ensure decades of uptime.
Can I return a product for a refund?
Returns are accepted for quality non-compliance within the initial period per our terms of service.
How often should lenses be cleaned?
In standard lab environments, we recommend professional lens cleaning every 6 months.
Do you provide calibration certificates?
Yes, we provide traceability and calibration reports for industrial measurement systems upon request.
